Guided Selling

Edgenet Guided Selling – Unified Selling Platform

Edgenet m2ō^® is the industry-standard guided selling solution in hardlines retail. m2ō manages the selling process for stock, special order and made-to-order products. It enables product selection and configuration through a series of easy to navigate clicks and visually prompted questions. As an expert system, it systematically implements best selling practices. With m2ō, even novice sales associates can navigate highly complex product offerings to better serve customers.

Benefits of Unified Selling Platform

Standardize selling best practices
Empower associates with expert guidance and product information
Increase average ticket by 30% through cross/up selling
Reduce order process time by 70%
Reduce order errors and returns by up to 80%

Comprehensive selling solution with three modes of interaction - Guide by question and answer pairs, browse by attributes, and search by keyword, model ID or custom fields

Administrative functions at system, regional and store level - Enjoy price adjustment features, tracking and reporting for projects, customer and salesperson management, manage content and pricing by store or by region, and customizable branding and user interface

Open, standards-based integration - Easy integration with POS /OMS /ERP systems

Complete project selling in a single transaction - Sell products in stock (store/warehouse/DC), special order from supplier, ship to store or home, configured and made-to-order products and services, including delivery and installation

Expert system that improves associate productivity - Get context-sensitive help to educate the associate and consumer on product features, along with required/recommended products linked

Multi-channel deployment - Deploy at Store/Web/Kiosk/Call Center

Thin client option - Provides flexible deployment